Profile: Startek Inc (SRT)
24 Jun 2019
StarTek, Inc., incorporated on December 30, 1996, is a customer engagement business process outsourcing (BPO) services provider. The Company operates through three segments: Domestic, Nearshore and Offshore. As of December 31, 2016, its Domestic segment included the operations of 13 facilities in the United States and one facility in Canada; its Offshore segment included the operations of four facilities in the Philippines, and its Nearshore segment included the operations of two facilities in Honduras and one facility in Jamaica.
The Company's service offerings include customer care, sales support, inbound sales, complex order processing, accounts receivable management, technical and product support, up-sell and cross-sell opportunities, customer intelligence analytics and other industry-specific processes. Its technical and product support service offering provides its clients' customers with technical support services through customer preferred channels (telephone, e-mail, chat, facsimile and Internet). Its suite of order processing services ranges from enterprise level large-scale project management to direct-to-consumer order processing. Complex order processing services provide clients with project management and direct relationship management for their enterprise customers. These services include full life cycle order management and technical sales support for telecommunications services, such as wire line, wireless, data and customer premise equipment. In addition, it processes order fallout from its clients' automated systems, complete billing review and revenue recovery and perform quality assurance. Direct-to-consumer services include provisioning, order processing and transfer of accounts between client service providers.
The Company provides first and third party collections services directly for its clients. It provides these services for its clients in the telecommunication, cable and media and healthcare industries. Its healthcare services focus on four segments of the market: providers, payers, pharmaceutical and medical devices. Its service offerings include customer care, sales support, accounts receivable management, remote patient care and medical triage. Its healthcare professionals include licensed registered nurses (RN's) who support patients and doctors with their healthcare service needs. Its suite of customer intelligence solutions provide clients with insights and actionable information at every stage of the customer lifecycle. Its additional services include Customer Lifetime Value modeling, Forecast modeling, Customer Segmentation and Profiling, Text Analytics, and Operational modeling. It provides other industry-specific processes, including training curriculum development, workforce management, customer analytics, quality monitoring services, and dispositions. These services include technology enabled and human interactions.
The Company competes with Teleperformance, Convergys Corporation, Transcom, Sitel Corporation, Sykes Enterprises, Incorporated, TeleTech Holdings, Inc. and Alorica.
8200 E Maplewood Ave Ste 100
GREENWOOD VILLAGE CO 80111-4813