United States

Profile: United Parcel Service Inc (UPS)

UPS on New York Consolidated

24 May 2019
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United Parcel Service, Inc. (UPS), incorporated on July 15, 1999, is a package delivery company. The Company is a provider of global supply chain management solutions. The Company operates through three segments: U.S. Domestic Package operations, International Package operations, and Supply Chain & Freight operations. As of December 31, 2016, the Company delivered packages in over 220 countries and territories. WorldShip, a desktop shipping application of UPS, provides middle-market and customers with shipping capabilities. Customers can create custom labels, set up shipment alerts, create and upload customs documentation, track and export shipments, create reports and integrate with their enterprise resource planning and accounting systems to streamline shipping with real-time connectivity. UPS marketplace shipping, which integrates www.ups.com with eBay, Amazon, Etsy and BigCommerce, allows marketplace sellers to ship their orders through www.ups.com or WorldShip. UPS marketplace shipping provides shipment processing, multiple payment options (including PayPal), order and shipment history and automatic tracking updates. The Company serves the global market for logistics services, which include transportation, distribution, contract logistics, ground freight, ocean freight, air freight, customs brokerage, insurance and financing.

UPS Quantum View helps customers manage shipments, facilitate tracking, allow for inbound volume planning, manage third-party shipping costs and notify customers of incoming shipments. UPS Paperless solutions allow customers to self-enroll in UPS Paperless Invoice and to upload shipping documents. These solutions enable customers to electronically transmit a commercial invoice, packing list or their own customs documents when shipping internationally. UPS TradeAbility tools help customers manage the movement of goods internationally. The UPS Billing Center, a location for customers to view, download, manage and pay their UPS invoices, helps customers in billing and payment processes. Customers can assign privileges with administrative controls, manage multiple accounts and create custom reports using an interface. The UPS Developer Kit, which comprises multiple Application Programming Interfaces (APIs), helps customers streamline and automate their internal business processes. The UPS Developer Kit APIs allow customers to integrate a range of UPS functionality into their business systems and Websites, such as address validation, shipment scheduling, selection of shipping service levels and tracking, among others.

UPS My Choice, which focuses on the consignee, has transformed the residential delivery experience. Receivers can direct the timing and delivery instructions for their packages using their computer, mobile devices or Facebook application. UPS Mobile includes the mobile Website, m.ups.com, and applications for iPhone, iPad and Android devices. Customers can track, ship, find UPS locations, manage UPS My Choice shipments and receive shipment notifications on their mobile devices. The Global Locator on www.ups.com enables customers to access UPS drop-off and pick-up locations, including new UPS Access Point sites. UPS's global small package operations provide time-definite delivery services for express letters, documents, small packages and palletized freight through air and ground services. The Company handles packages that weigh up to 150 pounds and are up to 165 inches in combined length and girth. All of the Company's package services are supported by various shipping, visibility and billing technologies. UPS handles all levels of service (air, ground, domestic, international, commercial and residential) through a global integrated pickup and delivery network. All packages are commingled within the Company's network.

The Company offers same-day pickup of air and ground packages upon request. Customers can schedule pickups for 1 to 5 days a week, based on their specific needs. As of December 31, 2016, the Company's owned and partnered global network offered more than 150,000 entry points. These entry points allow customers to tender a package to it at a location or time convenient to them. This combined network includes UPS drivers accepting packages provided to them, UPS drop boxes, UPS Access Point locations, The UPS Store locations, authorized shipping outlets and commercial counters, alliance locations and customer centers attached to UPS facilities. Some of these locations offer a range of services, including pickup, delivery and packing options, while others are drop-off locations only.

The Company's European air hub is located in Cologne, Germany, and it maintains Asia-Pacific air hubs in Shanghai, China and Shenzhen, China, and Hong Kong. The Company's regional air hub in Canada is located in Hamilton, Ontario, and the Company's regional air hub for Latin America and the Caribbean is in Miami, Florida. In the United States, Worldport is supported by the Company's regional air hubs in Columbia, South Carolina; Dallas, Texas; Ontario, California; Philadelphia, Pennsylvania; and Rockford, Illinois. The Company's ground fleet in the United States serves all business and residential zip codes in the contiguous United States.

U.S. Domestic Package

The Company offers a spectrum of the United States domestic guaranteed ground and air package transportation services. Customers can select from same day, next day, two-day and three-day delivery alternatives. Many of these services offer options that enable customers to specify a time-of-day guarantee for their delivery. UPS also offers UPS SurePost, an economy residential ground service for customers with non-urgent, lightweight residential shipments. UPS SurePost is a contractual residential ground service that combines the consistency and reliability of the UPS Ground network with final delivery often provided by the United States Postal Service.

International Package

The Company's International Package segment includes the small package operations in Europe, Asia-Pacific, Canada and Latin America, the Indian sub-continent, the Middle East and Africa. UPS offers a selection of guaranteed day and time-definite international shipping services. The Company offers three guaranteed time-definite express options (Express Plus, Express and Express Saver). For international shipments that do not require Express services, UPS Worldwide Expedited offers a day-definite service option. For cross-border ground package delivery, the Company offers UPS Standard delivery services within Europe, between the United States and Canada, and between the United States and Mexico.

As of December 31, 2016, UPS Worldwide Express Freight provided guaranteed, day-definite delivery for palletized shipments over 150 pounds. As of December 31, 2016, UPS Worldwide Express Freight was available from 66 origin countries to 64 destination countries. As of December 31, 2016, the International Package operations included delivery to more than 220 countries and territories around the world, including shipments outside the United States, as well as shipments with either origin or destination outside the United States.

Supply Chain & Freight

The Supply Chain & Freight segment consists of the Company's forwarding and logistics services, truckload freight brokerage, UPS Freight and its financial offerings through UPS Capital. UPS offers a portfolio of guaranteed and non-guaranteed global air freight services and also provides ocean freight full-container load, less-than-container load and multi-modal transportation services between ports around the world. The Company provides customers with customs clearance, trade management and international trade consulting services. UPS Logistics offers various services, such as distribution services, UPS Post Sales, UPS Mail Innovations and UPS Express Critical. UPS Post Sales enables customers and end users to support equipment and devices after they have been delivered or installed in the field. UPS Mail Innovations offers a method for sending lightweight parcels and flat mail to global addresses from the United States. UPS Express Critical provides urgent transportation for time-sensitive and high-value goods.

UPS Freight offers regional, inter-regional and long-haul less-than-truckload (LTL) services. As of December 31, 2016, UPS Freight offered full truckload services, in all 50 states, Canada, Puerto Rico, Guam, the United States Virgin Islands and Mexico. Additionally, its offerings, including UPS WorldShip, Quantum View and UPS Billing Center, allow freight customers to create electronic bills of lading, monitor shipment progress and reconcile shipping charges. UPS Capital provides financial, insurance and payment services to help protect companies from risk and leverage cash in their supply chains.

Company Address

United Parcel Service Inc

55 Glenlake Pkwy
ATLANTA   GA   30328-3474
P: +1404.8286000
F: +1404.8287666

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