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United States

Profile: Verint Systems Inc (VRNT.O)

VRNT.O on Nasdaq

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15 Jul 2019
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Verint Systems Inc., incorporated on February 23, 1994, offers Actionable Intelligence solutions. The Company delivers its Actionable Intelligence solutions through two operating segments: Customer Engagement Solutions and Cyber Intelligence Solutions. It is a provider of customer engagement software and services that can be deployed on-premises or in the cloud. Its Customer Engagement vision is powered by its Actionable Intelligence platform to generate intelligence from structured and unstructured data. It offers solutions that help organizations empower their customers and employees through intelligence that can be shared enterprise-wide. It is a provider of security and intelligence data mining software. Its solutions are used for a range of applications, including predictive intelligence, advanced and complex investigations, security threat analysis, and electronic data and physical assets protection, as well as for generating legal evidence and preventing criminal activity and terrorism. It deploys its solutions, including software, hardware, and services, globally for governments, critical infrastructure providers and enterprise customers.

The Company's Actionable Intelligence platform enables the capture of a range of data, including both structured and unstructured data, such as operational, transactional, network, and Web data. Its Actionable Intelligence platform facilitates the process of taking structured and unstructured data from multiples sources and then cleansing, fusing, and preparing the data for analysis. The Actionable Intelligence platform enables the use of a range of engines for data analytics, including classification, correlation, anomaly detection, identity extraction, behavioral analysis, and predictive analytics. Its Actionable Intelligence platform facilitates the presentation of crucial insights from data to decision makers and the provision of workflow, collaboration, and case management capabilities.

The Company offers a range of security and intelligence data mining solutions, including national security, law enforcement, cyber security, critical infrastructure, enterprise security, telecommunications lawful interception compliance, correctional facilities, network intelligence suite, threat protection system (TPS), situational awareness platform, intelligence fusion center (IFC) and Web and social intelligence. Its Customer Engagement portfolio consisted of a number of discrete solutions for customer engagement optimization. Its portfolio can be described across five solution sets, such as voice of the customer, workforce optimization, employee engagement, engagement channels, and security, fraud, and compliance. Voice of the Customer solutions includes interaction analytics, enterprise feedback and digital feedback. Its workforce optimization solutions include intelligent recording, analytics-driven quality, coaching/learning, workforce management, desktop and process analytics, robotic process automation and performance management.

The Employee Engagement solutions include knowledge management, employee desktop, internal communities, mobile workforce applications, case management and voice of the employee. Its Engagement Channel solutions include Web/mobile self-service, voice self-service, e-mail/secure messaging, Web chat, mobile messaging and social engagement. Its Security, Fraud, and Compliance solutions include compliance recording, fraud and identity analytics, trading compliance, branch surveillance and investigation, and public safety compliance. The Company offers customer services, including implementation and training, consulting and managed services, and maintenance support to help its customers.

The Company competes with Aspect Software, Inc., eGain Corporation, Genesys Telecommunications, Medallia Inc., NICE Systems Ltd., Pegasystems Inc., Microsoft Corporation, Oracle Corporation, Salesforce.com, Inc., BAE Systems plc, Elbit Systems Ltd., FireEye, Inc., IBM Corporation, JSI Telecom, Palantir Technologies, Inc. and Rohde & Schwarz GmbH & Co. KG.

Company Address

Verint Systems Inc

175 Broadhollow Rd
MELVILLE   NY   11747-4902
P: +1631.9629600
F: +1302.6365454

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