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United won't use police to remove passengers - CEO

Wednesday, April 12, 2017 - 01:23

United Airlines will no longer use law enforcement officers to remove passengers from overbooked flights after videos showing a passenger dragged from one of its planes spark outrage. Roselle Chen reports.

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United Airlines will no longer use police to remove passengers from overbooked flights, the company's CEO Oscar Munoz said in an interview with ABC News. Munoz was speaking in the aftermath of an incident that occurred last Sunday in Chicago, when security officers forcefully removed one of the passengers from a United plane. Videos of the incident went viral and sparked outrage around the world. An online petition calling for Munoz to step down as CEO had more than 45,000 signatures on Wednesday morning, but he told ABC that he has no plans to resign. Travel industry analyst Henry Harteveldt: (SOUNDBITE) HENRY HARTEVELDT, FOUNDER, ATMOSPHERE RESEARCH GROUP, (ENGLISH) SAYING: "It's a great thing that United has Oscar Munoz as its CEO right now. The calls for him to resign are unjustified. It's just group thing, moral outrage. What really needs to happen is for Mr. Munoz and his leadership to reexamine the policies, processes procedures, technology, and training that exists for this type of situation." Harteveldt says the incident in Chicago was a public relations disaster, and that United Airlines should have reacted much sooner. In the interview with ABC, Munoz apologized to the passenger who was removed from the plane, to his family, other passengers and United customers.

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United won't use police to remove passengers - CEO

Wednesday, April 12, 2017 - 01:23